We understand that sometimes plans change. That’s why we’ve designed a simple and clear policy for refunds and cancellations related to your online consultation appointments.
1. Appointment Cancellations
You may cancel your consultation up to 12 hours before the scheduled time for a full refund.
Cancellations made within 12 hours of the appointment will not be eligible for a refund.
To cancel your appointment, please email us at [your email] or use the client portal.
2. Rescheduling Appointments
You may reschedule your appointment at least 6 hours in advance at no additional cost.
Rescheduling less than 6 hours before the appointment is not guaranteed and will depend on availability.
3. No-Shows
If you miss your scheduled consultation without prior notice, the consultation will be considered completed, and no refund will be issued.
4. Technical Issues
In case of a genuine technical failure (on our side), we will reschedule the session or provide a full refund.
5. Refund Processing
Approved refunds will be processed within 5–7 working days to your original payment method.